Terms & Conditions

Terms & Conditions

These terms and conditions are detailed here for the guests and the Hosts to determine the terms and conditions for using the YallaSa7el platform for short term renting of vacation apartments, houses, or any other place.  By using the YallaSa7el platform you agree to abide by the terms and conditions and are bound by these terms and conditions.  Any dispute that may arise would be governed by the Egyptian jurisdiction and any arbitration that may be required would be carried out in Egypt by a manually appointed arbitrator. 

The YallaSa7el platform is owned and operated by YallaSa7el LLP, a limited liability partnership incorporated in Egypt and governed by Egyptian laws.

1. Definitions

YallaSa7el provides an online platform that acts as a marketplace for Hosts to rent out their vacation apartments, houses, or rooms to guests on a short term basis (collectively, known as "Services"), this service is accessible at www.YallaSa7el.com or affiliate or partner websites (collectively, the "Website") and as applications for mobile, tablet and other smart devices and application program interfaces (collectively, the "Application").

  • “YallaSa7el” refers to YallaSa7el LLP and may be referred to as “We”, “Us”, “Our”, “Company”, “Platform” or “Organization”.
  • “Place” refers to accommodation in rooms, apartments, houses, huts or any such place we offer.
  • “Host” refers to the owner who rents his space through our platform.
  • “Guest” refers to the tenants who rent other users’ places through our platform.
  • “Listing” is the public information available about a place for rent on our platform.
  • “Booking” refers to the time period on which the Host and guest agreed to rent the place.
  • “Content” refers to any content on YallaSa7el’s platform, whether generated by users or by YallaSa7el.
  • “User” refers to any member registered on the platform using his Email Address, or phone number.
  • “Tax” refers to any form of tax or taxes levied by national government of Egypt.  These need to be remitted to the government.
  • “Fees” refers to the fees collected through our platform for the provided services.

2. Registering for YallaSa7el  

  • Anyone over the age of 18 years can register on YallaSa7el, by registering you agree that you are more than 18 years old. You can register using you email address, using a social network such as Facebook, Twitter or Google Account. If you registered through social network, YallaSa7el may gather information from your profile based on your privacy settings. You agree to provide complete access of your social networking profile as accessible through the social network API to YallaSa7el. While registering you agree to provide the correct information at the time of registration, and not enter any fake information on the website. YallaSa7el reserves the right to verify your mobile phone number, your email address, national ID and/or passport using electronic methods. In case a guest or a Host determines that the information given by you is insufficient to conduct business, we may ask you to provide additional information needed to proceed in the business process.
  • You certify that there is no civil, criminal or administrative action against you, and you have not received any written complaint, notice, or correspondence from any regulatory authority or third party, alleging any actual or potential breach of Applicable Laws.
  • You agree to give us the rights to obtain information on your profile using the information provided by you.
  • Yallasa7el reserves the right to deregister or suspend your membership for safety and security of its members in case of anomaly in the information provided by you while registering your account or listing your property

3. Purpose of the platform

  • YallaSa7el is meant for the sole purpose of acting as a marketplace for rentals. The platform has been designed for Hosts and guests to meet online and agree to do business together. Users are granted a limited, revocable non-exclusive license to access the Site and the content and services provided on the Site solely for the purpose of advertising a property, searching for a property, renting or researching (for the purpose of inquiring about purchasing) any of the products or services offered on any Site, participating in an interactive area Hosted on the Site or for any other purpose clearly stated on a Site, all in accordance with the Terms.
  • Unless explicitly specified, YallaSa7el is not a party to any rental or other agreement between users. Even if the Site allows you to book a place or provides other services, as the Site may facilitate booking a rental or other tools or services, but we are not a party to any rental or other agreement between users. As a result, any part of an actual or potential transaction between a traveler and a Host, including the quality, condition, safety or legality of the properties advertised, the truth or accuracy of the listings (including the content thereof or any review relating to any traveler or property), the ability of members to rent a vacation property or the ability of travelers to contract for properties are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions before making a booking or purchasing a service and YallaSa7el or one of its affiliates may place additional restrictions on your booking, or service. YallaSa7el would not be liable for any tax related issues that may arise for using our platform.
  • Members further agree that they are responsible for and agree to abide by all laws, rules, or regulations applicable to the listing of their rental property and the conduct of their rental business, including but not limited to any and all laws, rules, regulations or other requirements relating to taxes, credit cards, data and privacy, permits or license requirements, safety compliance and compliance with all housing laws, as applicable. Please be aware that, even though we are not a party to any rental transaction and assume no liability for legal or regulatory compliance pertaining to rental properties listed on the Site, there may be circumstances where we are nevertheless legally obligated (as we may determine in our sole discretion) to provide information relating to your listing in order to comply with requests from governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.
  • Members who accept credit card, banking or other payment information from travelers agree to properly handle and safeguard all such information in accordance with applicable legal and regulatory requirements and best practices.

4. Listings

  • The Platform called listing shall include all information related to the place; The Host shall provide the Information including; pictures, photos and descriptions, its amenities, services, the rooms available for reservation, details of the rates (including additional fees, e.g. cleaning fees, security deposit), calendar availability, cancellation policy and other policies and restrictions which shall be provided in the form of House Rules. The Information provided shall not contain any contact information including telephone or fax numbers, email address, social media account (including Twitter and Facebook), direct references to the place, or to websites, apps, platform, tools or other devices of third parties. YallaSa7el reserves the right to edit or exclude any information upon becoming aware that it is incorrect or incomplete or in violation of the terms and conditions of this Agreement.
  • The Host agrees to make sure that the information being provided on the website is current and up-to date at all times; this includes the availability and pricing information of the listing. If there is any renovation or alteration going on in the listing, the Host should make the listing unavailable for the duration of this activity.
  • The information provided in the listing will remain the property of the Host, YallaSa7el would have a non-exclusive right on the content which it may use to translate, convert or use for promotion of the listing and YallaSa7el. Any alteration/editing done by YallaSa7el will become the property of YallaSa7el. In cases where YallaSa7el is involved in gathering and publishing information we may use the term YallaSa7el verified, which may not constitute endorsement of the place.
  • To enable members to obtain broader distribution of their properties, we may provide your listing information and content, or otherwise provide for the distribution of your listing on a third party website; e.g. Facebook. Additional terms and conditions may apply to such distributions, as we may notify you of via message on our platform or email. ? The rates posted by the Host shall take care of all applicable additional fees, e.g. cleaning fees, security deposit, or beach entrance. YallaSa7el is not liable for any additional charges to be collected and deposited on behalf of the Host.
  • If you are a Host, you understand and agree that YallaSa7el does not act as an insurer or as your contracting agent. If a Guest requests a booking of your Accommodation and stays at your place, any agreement you enter into with such Guest is between you and the Guest and YallaSa7el is not a party to it.
  • YallaSa7el recommends all Hosts get adequate insurance coverage to cover for any incident that may happen at the property, YallaSa7el will not be liable for any claims arising from an incident. Note that guests are responsible for leaving your place in the condition it was in when they arrived and will be notified of any Damage Claim and asked to compensate your loss.

5. Bookings & Fees

  • "Booking Fees" refers to the amounts that are due and payable by a Guest in exchange for his stay in a place.
  • "Guest Fees" refers to the fee that YallaSa7el charges a Guest for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees. The Guest Fees will be displayed to the Guest when the Guest is asked whether to send a booking request to a Host.  YallaSa7el at its sole discretion can increase or reduce this rate.
  • "Payment Method" refers to the payment method that you have added to your account on YallaSa7el, such as your credit or debit card.
  • "Service Fees" Refers to the Guest Fees collected through our platform for the provided services.
  • "Total Fees" refers to the total Accommodation Fees and the Guest Fees plus any additional payments.

 Unless otherwise specified the Host has the rights to approve, or reject a booking within 24 hours of the booking request being made. If the Host has chosen to make the property available for the instant booking, no Host intervention would be required to confirm the booking.

  • YallaSa7el may charge the guests with a token amount, or pre-authorize or charge fully the Total Fees from the guest at the time of booking; this will be fully refunded to the guest if the Host did not approve the booking. In case the booking is approved by Host, and the guest requested a refund then the refund would be based on the Host’s Cancellation Policy and will be subject to a commission percentage as well. For more information, please review our Refund Policy.
  • You as a Guest agree to pay the Total Fees for any booking requested, and in most cases confirmed, in connection with your YallaSa7el Account.
  • YallaSa7el’s country of operation is Egypt and hence all the payments may be charged in Egyptian currency, if you are paying using a foreign currency card, your payment may be charged in Egyptian pound equivalent using the Forex rate of that day. YallaSa7el is not liable for any bank charges or fees that your credit card or payment method provider may levy on you.
  • Once a booking has been confirmed, the Host cannot modify, change or cancel the booking terms. Only under extenuating circumstances or force majeure can a Host cancel a booking after having accepted the booking. The Host may familiarize itself with the Host Cancellation Policy of YallaSa7el.
  • The Host should make sure that the booking made by the guest at the price listed, is honored at the time of check-in.
  • The Host will not charge any money for accommodation from the guest at the time of check-in, unless there is a change in the booking terms.
  • The Host will not charge extra for any of the amenities provided by the place and advertised by the Host. Any services not advertised can be charged by the Host at an amenable price for both parties. This would not constitute any endorsement from YallaSa7el or make YallaSa7el liable for any risk arising out of this transaction.
  • The Host will clearly communicate the check-in times and procedures for checking into the place. Any lapses by Host that prevents guests from checking in at the appointed time may lead to cancellation of fees or reductions on the booking amount payable by YallaSa7el.
  • The Host will ensure that all the amenities listed as available on YallaSa7el’s platform are made available to the guests without prejudice and the guest has un-encumbered access to the amenities.
  • If a Host cancelled a confirmed booking and you, as a Guest, have not received an email or other communication from YallaSa7el, please contact us at Operations@YallaSa7el.com.
  • In case the Host refuses to honor a booking or the guest decides to cancel or opt for another accommodation because of lapses on the part of Host, the Host would be liable to pay for extra fees including transportation that may be required to find another similar suitable accommodation for the guest.
  • Hosts will receive their accommodation fee in full after the completion of 24 hours from the time of check-in of the guest. In case the end of 24 hours falls on a holiday or weekend, the same shall be transmitted on the next business day.

6. Taxes

  • Because of the nascent nature of the online businesses in Egypt, there is a lot of grey areas in the collection and remittance of taxes. Notwithstanding that, the Hosts agree to comply with the applicable taxes and obligations on his own.
  • The Hosts agree to levy and collect the luxury, occupancy, sales, service tax or any other tax that the government may levy on short term. The Host also agrees to remit the tax such collected to the appropriate tax authorities.

7. Guest Conduct

All members of YallaSa7el agree to the following code of conduct for YallaSa7el on booking a Place through its platform:

  • By agreeing to book on the YallaSa7el platform, you agree to all the terms and conditions laid down on the website, and additionally agree to comply with the house rules that the Host may have published on the platform. Any violation of the terms and conditions and house rules would lead to suspension of membership of YallaSa7el and of booking. The guest will not be eligible for any refund in case of eviction from property for violation of terms and conditions laid down on the website.  
  • As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to the Place. In the event that a Host claims otherwise, you agree to pay the cost of replacing the damaged items with equivalent items.
  • If a Host makes a Damage Claim for a confirmed booking of his, you as a Guest will be notified of any Damage Claim and you will be given a reasonable time to respond. If you are not able to satisfactorily prove otherwise, YallaSa7el may deduct the amount required to compensate the Host from the security deposit that you may have made or charge your credit or debit card recorded with us for the aforesaid claim amount. In case we are unable to charge your card, we can pursue other methods of recovering as permissible.
  • We expect both guests and Hosts to act with good faith while making and servicing a booking and expect both parties to cooperate in case of a dispute that may arise in case of a booking.
  • We don’t expect you to overstay at the Hosts house without prior consent, however if you chose to do so, the Hosts or YallaSa7el or both may use all available avenues to evict you from the premises and charge twice the accommodation fees from you for every night of overstay at the said Place.
  • If a security deposit was required by a Host, it may be applied to any fees due from a Guest overstaying at a Listing without the Host's consent.

8. Member Conduct

All members of YallaSa7el agree to the following code of conduct for YallaSa7el to provide the services through its platform:

  • While Hosting or staying at a place, you agree to abide by all laws and regulations.
  • Hosts are the responsible for checking the applicable laws and its compliance.
  • Guests follow all laws while staying at the place.
  • Guests do not violate any of the terms and conditions laid down on the website, including house rules set by the Host.
  • Members are expected not to create multiple profiles on the website.
  • Members are expected not to use fake information on creating profiles on the website.
  • Members are expected to provide reviews that are accurate and reflect their opinion of the stay.
  • Members are expected not to create fake reviews.
  • Members agree to not copy content from the website for use elsewhere on the website or other websites.
  • Members agree not to use the place for purpose other than intended or/and in violation of house rules.
  • Members agree not to do illegal activities at the rented place.
  • Members are not allowed to use messaging platform for purpose other than the purpose of booking accommodation.
  • Members agree to use civil language while communicating with other members.  

YallaSa7el may access, preserve and disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to ensure good behavior on the website or to respond to any legal claims that may arise from bookings.

9. Privacy

  • For detailed information, please refer to our Privacy Policy.

10. Right to Refuse Service

  • YallaSa7el and its registered Host reserve the right to refuse providing a service to any person or entity without assigning any reason. Your continued use of the website would mean you agree to this clause.

11. Non Transferability of Agreement

  • You may not assign or transfer this agreement, without YallaSa7el prior written consent. Any attempt by you to assign or transfer this agreement, without such consent, will be void. YallaSa7el may assign or transfer these Terms, at its sole discretion, without restriction. Any transfer of this agreement to third party, successors and inheritors needs to be approved by YallaSa7el for it to take effect.
  • There is not automatic transfer of listing in case of sale of the said property to another party. YallaSa7el reserves the rights to suspend or cancel any such account and listing where the ownership has been transferred without its knowledge and approval.

12. Unauthorized Access

  • This site is intended to be used by the members for the purpose of meeting online and doing business together. Any attempt to use the site for any other purposes is prohibited, including;
  • Gaining access to data and content using programs, robots, scripts, bots, hacking, will constitute theft and will lead to legal action by YallaSa7el to claim back the data and content.
  • Use of the Site that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited. Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Site, their use of any tool or product offered on the Site and any transaction they enter into on the Site or in connection with their use of the Site.
  • Use of the site to post any wrong or misleading information regarding the listings posted by Hosts, members’ personal information or any abusive, threatening, obscene, or vulgar materials may lead to criminal or civil liability.
  • Use of the site to publish any religious, political, racial, sexual content or any other content that maybe inconvenient to others.

13. Intellectual Property

  • The Design and code of the website, mobile interface, and the platform in general is the property of YallaSa7el. All rights in Intellectual Property and confidential business information owned or otherwise required for the business of YallaSa7el as currently conducted or contemplated to be conducted are vested in or validly granted to the Company and is not subject to any limit as to time or any other limitation, right of termination (including on any change in the underlying ownership or Control of the Company or restriction).
  • Any attempts to copy, remove, modify, deface or unauthorized access to the design and content of the website would be in violation of all the content Hosted on the website is the intellectual property of YallaSa7el and its partners, will be in violation of the cybercrime laws of Egypt and would invite a legal action from YallaSa7el.

14. Brand & Trademark

  • Registering on the website confers you the rights to display the brand of YallaSa7el in your property. However this right does not provide you with any license to alter the brand markings and/ or trademark, and any violation of the brand guidelines would lead to suspension of the listing or membership from the website.

15. Copyright

  • All the content Hosted on the website is the property of YallaSa7el and its members and partners and protected by the copyright law of Egypt. In case you feel that some of the content Hosted on the website may belong to you or may have been illegally obtained by our members, please feel free to contact us. In case a member is found to be in repeated violation of the copyright law, the membership maybe suspended by YallaSa7el.

16. Hypertext Links

  • We reserve the right to refuse hypertext links to, or addresses of other web sites from members' pages, and to remove links or web addresses without notice at our sole discretion. Further, we reserve the right to charge for hypertext links at any time.

17. Limitation of Liability

  • You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the website, services and collective content, your listing or booking of any accommodations via the website, your participation in the referral program, and any contact you have with other users of YallaSa7el whether in person or online remains with you. Neither YallaSa7el nor any other party involved in creating, producing, or delivering the website, services, collective content or the referral program will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute for any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the website, services or collective content, from any communications, interactions or meetings with other users of the website or other persons with whom you communicate or interact as a result of your usage or your participation in the referral program or from your listing or booking of any accommodation whether based on warranty, contract, or any other legal theory, and whether or not YallaSa7el has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
  • Except for our obligations to pay amounts to applicable Hosts pursuant to these terms or an approved payment request under the YallaSa7el Host guarantee, in no event will YallaSa7el’s aggregate liability arising out of or in connection with these terms and your use of the website and services including, but not limited to, from your listing or booking of any accommodation via the website or from the use of or inability to use the website, services, or collective content or your participation in the referral program and in connection with any accommodation or interactions with any other members, exceed the amounts you have paid or owe for booking via the platform.
  • The Company and/or the Promoters shall have no liability in respect of any matter, act, omission or circumstances which have arisen, solely, as a result of the Company and/or the Promoters (as the case may be) having acted in accordance with any written instructions of the Investor.

18. Disclaimers

  • You agree to use the website on as is where basis on the strength of the information provided by YallaSa7el users and members. YallaSa7el does not claim any authenticity or veracity of the content that the users posts on the website and is in no way responsible for the authenticity and veracity of the content. ? YallaSa7el unless otherwise specified does not perform any background checks on Hosts and guests and we do not guarantee that the members are who they say they are, the users are expected to use their judgment to get the requisite information and cross check to make sure that the person is who he claims he is.
  • The messaging platform provided on the platform is for the sole use of communication between members regarding rental of the place. We do not vouch for authenticity of any communication between two members. We are not liable for any miscommunication between the members. We advise the members to use their judgment on the communication and make decisions accordingly. YallaSa7el is not liable for any interpretation and other such errors on behalf of any party. ? Any off-platform transaction conducted by any member automatically disqualifies them from our Host protection programs and absolves YallaSa7el from any liability that may arise out of the off-platform transactions.

19. Indemnification

  • You agree to release, defend, indemnify, and hold YallaSa7el and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website, Application, Services, or Collective Content or your violation of these Terms; your Member Content; your interaction with any Member, booking of a place, or creation of a Listing; or the use, condition or rental of a place by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a rental, booking or use of an place.

20. Country of Jurisdiction

  • This Agreement shall be governed by and construed in accordance with the laws of Egypt without reference to its conflict of laws principles.

21. Dispute Resolution & Arbitration

  • If any dispute arises in relation to or in connection with this Agreement in respect of the validity, interpretation, implementation or alleged breach of any provision of this Agreement or regarding a question, including the questions as to whether the termination of this Agreement by one party hereto has been legitimate arising out of this Agreement (a “Dispute”) between the Parties (“Disputing Parties”), then any Disputing Party may submit the claim or dispute to be finally settled by arbitration to be conducted in Egypt. Each Disputing Party shall appoint 1 (one) arbitrator each, and the 2 (two) arbitrators so appointed would appoint the third arbitrator (the “Arbitral Board”). The Arbitral Board shall decide any such dispute or claim strictly in accordance with the governing law of Egypt.

22. Feedback/ Notices

  • We highly appreciate your feedback regarding any aspect that helps in our continuous improvements. You may submit your feedback by sending us an email, letter or calling us. For contact information, please check Contact Us.

23. Termination of Agreement

  • The members’ usage of YallaSa7el’s platform has an indefinite period of time since registration, and they are free to terminate it at any time. YallaSa7el as well has the right to terminate this agreement in case of any violation regarding these Terms and Conditions or our Privacy Policy without assigning any notice to the Host or guest. However, we’ll continue to manage any necessary payments in the process.

24. Entire Agreement

  • This Agreement (together with the other Transaction Documents and any other documents referred to herein or therein) constitutes the whole agreement between the Parties relating to the subject matter hereof and supersedes any prior agreements or understandings relating to such subject matter including but not limited to listing and booking.