Keeping your calendar and listing information updated increases the likelihood of receiving reservation requests you can accommodate.
Every time a guest reaches you out—whether you have a reservation with them or not—responding quickly shows that you’re an attentive and considerate host.
When you confirm you’ll host someone, they trust you to take care of their needs. An unexpected change in accommodations can be very disruptive for a planned vacation trip.
If the unexpected happens and you can’t avoid cancelling a confirmed booking, here are some things to keep in mind:
Clear expectations before a trip can contribute to a better experience for everyone. As a host, you can help travellers decide if your space is a good fit for their needs by providing detailed information about what your listing has to offer.
Your guests will have the opportunity to rate the accuracy of the information you provide. Creating a detailed profile and listing page will attract guests who match your hosting style and help you earn great ratings.
A clean and tidy listing will always look its best. Your guests can rate the cleanliness of your listing and the average of your ratings appears on your listing page.
It’s important to give yourself enough time to clean, particularly when you have back-to-back bookings.
Many guests choose a vacation rental over a hotel for the express purpose of preparing meals, so providing a well-stocked kitchen is key to guest satisfaction. Whether preparing a gourmet meal or just a quick on-the-go snack, opening the cupboard to find exactly what they need will let guests know you’ve put careful consideration into creating an excellent experience.
Your guests will have the opportunity to rate their overall experience staying at your listing. The average of the overall experience ratings you receive will appear on your listing page. It also appears when a travellers search for a place to stay and see the listings that match their search criteria. So having a high overall rating is a great way to stand out in search results.
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