Privacy Policy

Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our platform.

By use of the Website, you expressly consent to our use and disclosure of the personal information you give us when listing a property, searching for a property, using the website and any of the features and services it provides in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

 

Collection of Personally Identifiable Information and other Information

a) Personal information

  • Information we require from you to register as a member that includes; your first name, last name, telephone number, e-mail address and postal code. We may also require some information that you may choose not to provide, but you need to use certain features (such as listing your space, renting a property, initiating transactions or participating in a survey) like your profile photo, national ID number, gender, birth date, school, work, location or travel preferences, a method of payment as an owner and financial information as a tenant (such as ATM card number, card holder name, and expiration date). You may review, update, or delete any information in your account by logging in and modifying the information you want from edit profile.

b) Information we get from using our website

  • When you use our Website, we collect and store your personal information which is provided by you from time to time. This may include; information about your communication with YallaSa7el or with users on our platform, the contacts you upload to use some features such as inviting friends to use YallaSa7el, information you choose to provide on updating your personal profile, filling forms, conducting a search, participating in surveys, posting to community forums, participating in promotions or using any other features of our platform.
  • At the end, our main goal is providing you a customized experience to make it easier for you. This allows us to provide services and features that most likely meet your needs, and to customize our platform to make your experience safer and easier.
  • By nature weblogs collect data from your device about the services you use and how you use them while you are visiting our website or our platform.  We collect information about your interactions with YallaSa7el’s platform, such as the pages or other content you view, your searches for listings, bookings you have made, and other actions. We may also gather other information on accessing certain features as your IP address, zip code or your location. You can disable the use of location services for applications in you device’s settings menu. We also automatically collect log information when you use YallaSa7el’s Platform, even if you have not created an account or logged in. That information includes, among other things: details about how you’ve used our Platform (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g. crashes, browser type), and the page you’ve viewed or engaged with before or after using YallaSa7el.com.
  • We collect information related to your transactions you’ve made on the website, together with the date and time, amounts charged, and other related demographic and transactional information.

c) Logging through Facebook, Twitter or Google

  • Date and time of your visit.
  • The internet address/URL of the site that you're currently visiting.
  • Your IP address.
  • Your browser.
  • Your operating system.
  • Your user code if you are a registered user of Facebook and if applicable your surname and first name.
  • If you click on the plug-in, the information that you have used this specific plug-in is gathered.
  • The data can only be transmitted to the Facebook profile when the user is logged in to Facebook.
  • Logging out of Facebook prevents the transmission of these data to the Facebook profile. 

Note that: Facebook saves these data for a period of 90 days. Facebook then removes the name and all other personal information from the data.

  • We explicitly make reference to the fact that we ourselves do not have any influence on the scope of the data which Facebook collects with the help of the plug-in and that with regard to data protection we have to rely on the data usage guideline of Facebook, on which our aforementioned information is based. Please inform yourself further on Facebook specifically about the purpose and scope of the data collection and your rights in this regard and the setting options to protect your privacy using the data usage guidelines.
  • However, it is of course possible to prevent the placing of cookies by settings in your browser. In addition, it is also possible to block the social plug-ins of Facebook with add-ons for your browser. For instance with the “Facebook Blocker”

d)      Telephone Calls

  • As well as collecting data online and from correspondence we may also speak with you by telephone.  We may record telephone conversations for quality assurance and training purposes.  This Privacy Policy also governs those recordings and we keep this data in the same way that we keep other data.  Recordings of calls may also be transferred to locations or processed through a third party.

e)      Cookies

  • Our platform and website uses "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services that you may disable through your browser settings. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. We may also allow our business partners as vendors of complementary offerings to use these tracking technologies on our platform, or engage others to track your behavior on our behalf. We offer certain features that are only available through the use of a "cookie". Note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.

f)       Third Party

  • YallaSa7el also uses third party analytics engine that can gather information about your online behavior.  This information may include; the time of the website visit, the frequency with which the visitor has called up the website, and from where the visitor has accessed the website. On our behalf, the analytics engine will use the above-mentioned information to analyze your usage of the website, to compile reports on the website activities and to provide further services associated with the usage of the website and the Internet towards the website operator. You can prevent the saving of the cookies by the analytics engine by a corresponding setting in your browser software.
  • If you’ve made a transaction with us, we collect some additional information, such as a billing address, ATM card number and card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.  This information is stored in a secure manner with our payment processing company.

How We Use the Information We Gather

YallaSa7el uses the information mentioned above for the following purposes:

  • To enable your access and operations on YallaSa7el’s platform.
  • To be able to benefit from the services we provide for you.
  • To enable your communication with other members within a safe environment.
  • To manage the payment process.
  • To improve the features and services we provide for you.
  • To provide customer support
  • To send you administrative messages, reminders, updates, security alerts, and information you ask for.
  • If you uploaded your contacts, we may store this information to use it in facilitating your referral invitations, sending your requests for references, for fraud detection and prevention, and for any purpose you allow on uploading.
  • To customize the services provided for you through the website.
  • To send you marketing, advertising, and promotional messages that may be of interest to you, or general promotions for partner campaigns and services. You can unsubscribe from receiving these communications in your email settings.
  • To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • To conduct investigations and risk assessments.
  • To verify or authenticate information or identifications provided by you (like verifying your accommodation address or comparing your profile photo and national ID’s photo).
  • To enforce our Privacy Policy and/or our Terms and Conditions.
  • To comply with our legal obligations.
  • To resolve any disputes with any of our users and enforce our agreements with third parties.

Disclosure of Your Personal Information  

  • On undergoing a booking process as a tenant, the host gets access to some of your information including; your full name, your cancellation history and any another information you’ve agreed to share. After confirmation additional information needed to proceed in the process is shared with the host such as your phone number.
  • On confirming a booking request, as a host, the tenant gets access to some of you information is needed to proceed the booking process, like your full name, phone number, and listing’s full address.

Note that: We don’t share your billing and payout information with other Members.

  • Information that you share on your public profile page, such as your first name, your description, and city, are publicly visible to others. As well as you public listings which includes information as; your profile photo, listing description, location, calendar availability, demand information as page views, the rates and reviews you got on your space and any further information that you choose to share publicly or have submitted in a public forum or social media post.

Note that: Information you share publicly on our platform may be disclosed to third party search engines that we do not have control over their privacy policies.

  • With third party suppliers: This includes, but may not be limited to, ATM card processing, payment services, assisting in fraud prevention and risk assessment, search engine analytics and marketing and advertising. These suppliers have access to personal information needed to perform their functions, but are not allowed to share, use or keep this information for any other purpose. Note that these suppliers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this Privacy Policy.
  • With the business partners with whom we may jointly offer products or services:  If you choose to access any of their services, bear in mind we may share information about you, including your personal information, with those partners.
  • We may display parts of the public profile (e.g., your Listing page) on sites operated by our business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
  • With any third party you have asked us or authorized to share your personal data with – such as Facebook, Twitter or Google if you have chosen to sign in using any of them or asked to connect your account.
  • In the surveys we make to collect information that we need to improve our services. Keep in mind that you can choose not to give certain information.
  • For the safety of YallaSa7el and our customers from any violation regarding our General Terms of Use and Privacy Policy; YallaSa7el may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if were required to do so by law, to comply with legal process and to respond to claims asserted against us, to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, to enforce and administer our Terms of Service or other agreements with members, for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or  to protect the rights, property or personal safety of YallaSa7el, our employees, our Members, or members of the public.

Note that we will notify our Members about any of these requests unless providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or if we believe that providing notice would be futile, ineffective, create a risk towards any individual or group, or create or increase a risk of fraud upon our property, members and Platform. Knowing that, we will notify that Member about the request after the fact if there is no longer legally prohibition from doing so and we control there’s no risk towards anyone.

  • As necessary to remit certain taxes in the course of processing payments.
  • If YallaSa7el undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information. If this happens, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Modify or Erase Any Personal Information

  • You have all the right to access, modify or erase any personal information you’ve given us through edit profile in your Account settings. Just keep in mind that erasing some information may deprive you from some features, communicating with other users or proceeding in any of our provided services.

Unsubscribe from receiving marketing communications

We promise not to spam your email or messages, but we’ll have to contact you from time to time for marketing offers, promotions. You may unsubscribe of receiving these marketing communications by any of the following means:

1.    Contact us at Operations@yallasa7el.com.
2.    Uncheck the points you don’t want us to contact your for from email settings.
3.    Mail the request to us at 51B Misr Helwan Street, Maadi, 11728, Cairo, Egypt.

Keeping Your Personal Data

  • We are keeping your personal data only as long as is fulfilling the purposes which you agreed upon under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

Delete your Account

  • We totally respect that you have the right to delete your account on YallaSa7el any time you want. You can do this from your Account Settings. Note that information that you have shared with others (like Reviews or forum postings) may continue to be publicly visible on our website in association with your first name, even after deleting your account.

Contact US

  • If you have any questions regarding this Privacy Policy, the practices of YallaSa7el, or how to deal with the Website, we’ll be glad to contact us at Operations@yallasa7el.com.