Frequently Asked Questions

How do I join YallaSa7el?

How do I remember a place I like?

Can I contact the host to have more information before booking?

Is the price per night fixed all year round?

What does “Instant Booking” mean?

How do I book a place?

How am I paying for my stay?

When will the amount for the booking be debited?

When will the host receive the money?

What if the booked place is not as described or doesn't meet the expectations?

What happens if the host cancels?

How can I cancel a booking?

How does key pick up and check in work?

What to do if I cannot get hold of my host on arrival?

Can I change my booking?

Where can I find my booking details?

How do I sign up?

How do I search for a place?

How do I use search filters?

How to manage my Wish lists?

How to make sure the listing is available before booking it?

How to know if the listing is kid-friendly or if it’s air-conditioned?

How do I manage my notification settings?

How do I change my password?

How do I cancel my account?

What is profile verification?

How do I verify my phone number?

How to contact a host?

Can I call the host directly?

How to book a listing?

What does the total price include?

How much time does it take the reservation request to expire?

Is there a gust refund policy?

Do I get a refund on cancelling a confirmed reservation?

What happens when a host claims on my security deposit?

What are the procedures taken if a host reports damages?